General terms and conditions

Terms of cancellation

If cancellation takes place within 2 weeks of the planned date of arrival, then 70% of the room price will be charged.

In cases of cancellation more than 6 weeks before the planned day of arrival, payment will be reimbursed. After this deadline, from 6 to 2 weeks before the planned date of arrival, then you will receive a voucher for the amount paid, which is valid for a year. After a year, the voucher can no longer be used.

If your holiday is shortened by arriving late, or departing early, the full price is payable.

Holiday cancellation insurance

We will happily offer you a holiday cancellation insurance package if required. This costs € 20 per person for the entire holiday duration. Please let us know if you require this at the time of making your enquiry and booking.

The general conditions of Austrian hotels apply